After you recieve a confirmation from Coral Club that your refund is approved, it may take up to 14 business days for the refund to appear on your bank statement.

All refunds are issued to the orginal method of payment. If an order was partially paid using Coral Club bonuses, than in this case, the refund will be issued to the bonus account first. If the refund amount exceeds the amount that was paid using bonuses, the rest will be issued to your credit/ debit card.

If the product you ordered falls in one or more categories below, you may be eligable for a refund:

• Product is damaged, broken, or other defects detected.
• Content of the product has an unual smell/color/taste;
• Product does not match the description on the website (in terms of volume, quantity etc.)
• Product was not delivered to you by the courier.

International orders do not qualify for return or exchange options at this time. Exceptions include defective items and shipping errors. Please be aware that all international orders may be subject to additional duties, brokerage, or customs fees.

Delays in customs are possible with every international order, which may affect delivery arrival times. Coral Club has no control over customs fees or delays. You may contact your local customs office to determine customs costs and delivery estimations.

Please check the status of your package on FedEx website using your tracking number to make sure your package was delivered

If you have not recieved your package, please check all possible areas where the delivery person could have left it before claiming the package is lost - backyard, porch, front door, mailroom, concierge.

Most packages shipped with FedEx International Connect Plus are shipped with Signature Request. It means that if recipient is not available at the time of the delivery, the package will awaiting pickup at the nearby FedEx location/ postoffice.

In case all the steps above were followed and you still can't locate your package, kindly contact our Customer Support Team for a potential resolition within 5 business days from the day you reciecved your package.

Delivery service «FedEx»

Parcels are delivered to your address. Orders placed after 12 PM/EST will be processed the next business day.

Shipping cost:

• 40 USD for orders under 200 USD;
• 20 USD for orders between 200 and 500 USD;
• 10 USD for orders over 500 USD.

Delivery takes 5-6 business days.

After paying for the order, you will receive a confirmation letter from the courier service, it must contain the tracking number of the order, use it for parcel tracking on their website.

In order to clarify the nearest FedEx branch, to change delivery point or time of delivery, you need to contact the company's office in your region. You can find contacts by the link.

Jamaica has a duty-free threshold, parcels worth up to 50 USD are duty-free and tax-free. Customs payments are calculated including the cost of delivery.

When importing goods worth more than 50 USD, the following customs tariffs apply:

• customs duty of up to 20% of the order value;
• import tax of 17%.

If your order is worth 200 USD, customs will invoice you:

• up to 40 USD customs duties;
• up to 34 USD tax.

Total up to 74 USD per order.

Attention! Customs requirements and import conditions may vary depending on the contents of the package. In addition, customs may request additional documents for the release of your parcel. Before placing an order, please check with your local customs office for details. Contacts of the customs offices are available by the link.

Changing the delivery country selection on the Coral Club website

If you are authorized:

1. Click "Other countries" to select a delivery country that is not on the list
   

   

2. A complete list of available countries, grouped by continent, will open. Select the desired country from the list and go to its website
   

   

3. The website language will be selected automatically
4. Log in to the website again

If you are not authorized:

1. Click "Other countries" to select a different delivery country
   

   

2. You will be redirected to the Coral Club Global website. It is always in English
3. Click on the text "YOU ARE ON OUR GLOBAL SITE | SELECT A MARKET SITE" next to the company logo
   

   

4. A complete list of available countries will be opened and grouped by continent. Select the desired country from the list and go to its website
   

   

5. The site language will be selected automaticall.

We accept all major cards: Visa, Mastercard, Discover, and American Express.

How to Pay with Card:

• Click on the "Card" option.
• Go to the payment page, enter your Credit/Debit Card details, and then click "Pay".
• You might need to go through a 2nd step verification.

If your payment is not confirmed, please contact your Card provider.

All orders are shipped within 24 hours of payment confirmation, excluding weekends and holidays.

Use your PayPal Account to make payments. All you need is your login info.

If you do not have a PayPal account yet, after you confirm the payment on our website, you'll be redirected to the PayPal site, where you will select "Register." Enter all necessary information and click "Open an Account".

Instructions for paying for your order if you are not registered in the PayPal system:

• Select "Create an Account."
• On the next page, fill in the form provided.
• Select your country from the list.
• Enter the card details.
• Enter your billing address.

Confirm all your info and click the "Continue" button.

After processing the payment, your order will be marked as "Completed".

All orders are shipped within 24 hours of payment confirmation, excluding weekends and holidays.

Pay with Bonus points.

If your Coral Wallet has bonus points, the option to use them will be automatically selected during the payment method selection step.

If you prefer not to use your Coral Wallet bonus points, uncheck this option, choose your desired payment method, and continue with your order.

PLEASE NOTE!
Different countries may have different rules determining how much of your order may be paid using Coral Wallet bonus points.

Group Orders:

Transfer funds from your bonus account to your club member wallet to pay for part or all of a group order. Each member of a group order can transfer bonus points to the club member whose wallet will be used to place the order.

Once transferred, bonus points will be available for online purchases only.

All orders are shipped within 24 hours of payment confirmation, excluding weekends and holidays.

To become a Coral Club Member, you need to be referred by another club member. If you don't have a referral, our Auto-Select system will assign you an experienced Mentor based on your geographic location.

In order to become a Coral Club independent distributor, you need to be referred by an existing distributor and purchase a Distributor Kit. Please read the Distributor agreement and confirm it if you agree with our terms and conditions. We will be in contact with you after receiving your application. To register, click here

In the Login window, you will find a Forgot your password tool. Simply click there and you will be asked to provide a Member ID and email address. Submit the request and we will email you a link to reset your password. If you are having trouble, please contact us.